> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/es/knowledge-base/how-to-articles/send-rdp-logs-to-our-customer-support-team-from-remote-desktop-manager-ios.md).

# Enviar registros RDP a nuestro equipo de atención al cliente desde Remote Desktop Manager iOS

Active y envíe los registros de sesión RDP desde Remote Desktop Manager iOS al servicio de atención al cliente para solucionar problemas de conexión.

Siga estos pasos para enviar los registros de sesiones a nuestro equipo de atención al cliente desde Remote Desktop Manager iOS cuando se encuentre con un problema con RDP.

1. En la pantalla principal de la aplicación, pulse ***Más*** en la barra de herramientas y seleccione ***Configuración***.
2. Pulse ***Sesiones***.
3. En ***Sesiones***, pulse ***RDP*** para abrir la pantalla de configuración de RDP y ***Activar registro***.
4. ***Inicie*** la sesión RDP para reproducir el problema.
5. En la pantalla principal, pulse ***Más*** en la barra de herramientas y seleccione ***Herramientas***.
6. En el ***Repositorio de ficheros***, debería ver un fichero llamado RPD\_LOG.log. Pulse el icono de información y seleccione ***Previsualizar***.
7. Pulse el icono situado en la esquina superior derecha de la pantalla y seleccione su aplicación de correo electrónico preferida.
8. Introduzca <service@devolutions.net> como destinatario y envíe el correo electrónico.


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