> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/de/knowledge-base/troubleshooting-articles/kernelbase.dll-crash-error.md).

# Kernelbase.dll-Absturzfehler

Beheben Sie Abstürze von Remote Desktop Manager, die durch das fehlerhafte Modul KERNELBASE.dll verursacht werden, indem Sie Windows aktualisieren oder die Anwendung neu installieren.

sehen Sie möglicherweise die folgende Fehlermeldung am Ende des Absturzfehlerprotokolls von Remote Desktop Manager: `Faulting module name: KERNELBASE.dll, version: 10.0.18362.1, time stamp: 0x1a30e11b`.

Wenn dies erscheint, scheint der Absturz durch das Modul `KERNELBASE.dll` verursacht zu werden.

### Lösung

Da `KERNELBASE.dll` eine Windows-Systemkomponente ist, liegt dies außerhalb der Kontrolle von Devolutions und kann nicht direkt über Remote Desktop Manager behoben werden.

In den meisten Fällen treten diese Probleme auf, wenn die Windows-Arbeitsstationen nicht auf die neueste verfügbare Version aktualisiert sind.

In einigen Fällen behebt ein neuer Download und eine Neuinstallation von Remote Desktop Manager von der Website das Problem. Bitte folgen Sie [Portable Remote Desktop Manager-Installation](/rdm/de/knowledge-base/how-to-articles/portable-remote-desktop-manager-version.md), um zu erfahren, wie Sie eine solche erstellen.


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