> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/da/knowledge-base/troubleshooting-articles/lost-the-mfa-set-on-the-devolutions-account.md).

# Mistet den MFA, der er angivet på Devolutions Account

Mistet MFA-adgang til en Devolutions Account gendannes med en gemt gendannelseskode eller ved at kontakte Devolutions-kundesupport for at få hjælp.

Hvis De har konfigureret multifaktorgodkendelse (MFA), men ikke længere kan få adgang til Deres Devolutions Account, kan De se løsningen nedenfor for at få adgang igen.

### Løsning

[Gendannelseskoder blev oprettet](https://docs.devolutions.net/portal/sign-in-and-security/multifactor-authentication#configure-sign-in-recovery-codes) som en del af MFA-konfigurationsprocessen. De bør have gemt dem et sikkert sted. Når De forsøger at oprette forbindelse, skal De klikke på ***Opret forbindelse med en anden metode*** og angive en af gendannelseskoderne.

{% hint style="info" %}
Hvis De ikke kan gendanne Deres adgang, skal De kontakte vores kundesupportteam for at få hjælp på <service@devolutions.net>.
{% endhint %}

### Se også

* [Konfigurer multifaktorgodkendelse i Remote Desktop Manager](https://academy.devolutions.net/student/page/2745736-configure-multi-factor-authentification-in-remote-desktop-manager?curriculum_activity_id=4146028\&path_id=2628397\&sid=6b463cb0-a447-42c1-89fa-4ac51e5a7eaa\&sid_i=0)


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