> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/da/knowledge-base/how-to-articles/send-logs-from-remote-desktop-manager-macos.md).

# Send logge fra Remote Desktop Manager macOS

Send sessionsdiagnosticering og nedbrudsrapporter fra Remote Desktop Manager macOS til kundesupport til fejlfinding og analyse af problemer.

### Sessionsdiagnosticering

Følg disse trin for at sende sessionsdiagnosticering til kundesupportteamet, når De støder på et problem med Remote Desktop Manager macOS.

1. I Remote Desktop Manager macOS skal De gå til afsnittet ***Hjælp*** og klikke på ***Sessionsdiagnosticering***.
2. ***Aktivér*** sessionsdiagnosticering.
3. Genskab problemet, og send logfilen til kundesupportteamet på <service@devolutions.net> til analyse.

{% hint style="info" %}
Logføring af sessionsdiagnosticering er ikke vedvarende, hvilket betyder, at den deaktiveres automatisk, når Remote Desktop Manager lukkes.
{% endhint %}

### Nedbrudsrapporter

Dette er nyttigt i tilfælde, hvor Remote Desktop Manager macOS går ned.

1. Gennemtving lukning af Remote Desktop Manager macOS.
2. Åbn Remote Desktop Manager macOS.
3. Klik på pilen for at åbne rullemenuen og se flere oplysninger om nedbruddet.
4. Kopiér fejlteksten, og klik på ***Send ikke rapport***.
5. Send oplysningerne til <service@devolutions.net>.

#### Oprettelse og afsendelse af et spindump for Remote Desktop Manager

1. Gå til ***Finder*** – ***Programmer*** – ***Hjælpeprogrammer*** – ***Aktivitetsovervågning***.
2. Vælg Remote Desktop Manager, klik på ellipseknappen (***...***), og vælg ***Spindump*** (det kan tage nogle minutter, og systemet beder muligvis om en adgangskode).
3. Klik på knappen ***Gem***.
4. Kontakt kundesupportteamet på <service@devolutions.net> for at få et sikkert uploadlink til at sende dem filen.


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