> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/rdm/da/knowledge-base/how-to-articles/send-a-sanitized-copy-of-your-configuration-file.md).

# Send en renset kopi af konfigurationsfilen

Eksportér en renset kopi af konfigurationsfilen til Remote Desktop Manager, med legitimationsoplysninger fjernet, for at sende den til kundesupport.

Hvis kundesupportteamet har bedt om konfigurationsfilen til Remote Desktop Manager, skal De følge disse trin for at eksportere en renset kopi, hvor alle legitimationsoplysninger er fjernet, før De sender den.

1. I Remote Desktop Manager skal De gå til ***Fil – Indstillinger***.
2. Nederst i menuen skal De klikke på ***Eksportér indstillinger***.
3. I vinduet ***Eksportér indstillinger*** skal De kontrollere, at følgende valgmuligheder ikke er medtaget (de bør være deaktiveret som standard):
   * ***Gemte skabeloner***
   * ***Legitimationsoplysninger til Devolutions Account***
   * ***Medtag legitimationsoplysninger for arbejdsområde***
4. Bekræft, at der ikke er valgt nogen arbejdsområder. For en sikkerheds skyld skal De klikke på ***Fravælg alle*** nederst i vinduet.
5. Klik på ***Eksportér***.
6. Giv filen et meningsfuldt navn. Hvis De f.eks. har et supportsagsnummer, skal De bruge det som filnavn. Klik på ***Gem***.
7. Send en e-mail til kundesupportteamet på <service@devolutions.net> for at anmode om et sikkert uploadlink, og send derefter den eksporterede fil via det.

#### Se også

* [Devolutions Academy - Send en renset kopi af konfigurationsfilen](https://academy.devolutions.net/student/page/2543724-send-a-sanitized-copy-of-your-configuration-file?sid=046c08b8-04e4-4702-8979-9b820b0dac94\&sid_i=2)


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