Get-RDMTicket

Synopsis

Retrieve tickets from a configured ticketing service.

Syntax

Name

Get-RDMTicket [[-ServiceName] <string>] [-ForcePromptAnswer <DialogResult[]>] [<CommonParameters>]

ID

Get-RDMTicket -ServiceId <guid> [-ForcePromptAnswer <DialogResult[]>] [<CommonParameters>]

Description

Retrieve the pending tickets from one of the current data source's log-enabled ticketing services. With no parameter the highest-priority service is used; -ServiceName or -ServiceId targets a specific one (list them with Get-RDMTicketingService). The same cmdlet works for every configured vendor.

Examples

Example 1

PS C:\> Get-RDMTicket

Retrieves tickets from the highest-priority ticketing service on the current data source.

Example 2

PS C:\> Get-RDMTicket -ServiceName 'Support Jira'

Retrieves tickets from the ticketing service named 'Support Jira'.

Parameters

-ForcePromptAnswer

Switch to use with caution. It will automatically answer prompt asking yes/no, yes/no/cancel, or ok/cancel questions. In case of multiple prompts, multiple values can be passed to this parameter. Here are the accepted values:

• Yes: Accept the prompt. Cover the OK and Automatic value.
• No: Refuse the yes/no/cancel prompt. "Cancel" is the fallback option if there is no "No" option.
• Cancel: Cancel the yes/no/cancel prompt. "No" is the fallback option if there is no "Cancel" option.

Type: System.Windows.Forms.DialogResult[]
DefaultValue: ''
SupportsWildcards: false
Aliases: []
ParameterSets:
- Name: (All)
  Position: Named
  IsRequired: false
  ValueFromPipeline: false
  ValueFromPipelineByPropertyName: false
  ValueFromRemainingArguments: false
DontShow: false
AcceptedValues: []
HelpMessage: ''

-ServiceId

ID of the ticketing service to query, as listed by Get-RDMTicketingService.

Type: System.Guid
DefaultValue: ''
SupportsWildcards: false
Aliases: []
ParameterSets:
- Name: ID
  Position: Named
  IsRequired: true
  ValueFromPipeline: false
  ValueFromPipelineByPropertyName: false
  ValueFromRemainingArguments: false
DontShow: false
AcceptedValues: []
HelpMessage: ''

-ServiceName

Name of the ticketing service to query. Defaults to the highest-priority service.

Type: System.String
DefaultValue: ''
SupportsWildcards: false
Aliases: []
ParameterSets:
- Name: Name
  Position: 0
  IsRequired: false
  ValueFromPipeline: false
  ValueFromPipelineByPropertyName: false
  ValueFromRemainingArguments: false
DontShow: false
AcceptedValues: []
HelpMessage: ''

CommonParameters

This cmdlet supports the common parameters: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutBuffer, -OutVariable, -PipelineVariable, -ProgressAction, -Verbose, -WarningAction, and -WarningVariable. For more information, see about_CommonParameters.

Outputs

Devolutions.RemoteDesktopManager.Business.Shared.Ticketing.TicketingServiceTicket

Notes

For more information, type "Get-Help Get-RDMTicket -detailed". For technical information, type "Get-Help Get-RDMTicket -full".