> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/portal/profile/inactive-devolutions-account.md).

# Inactive Devolutions Account

To comply with Devolutions' data retention policy, any Devolutions Account inactive for three years will be deleted.

An email notification will be sent to the affected email account. Please note that it can also be an alias. Affected users will receive an email notification sent to the associated email address, which may include aliases. Deleting the Devolutions Account does not affect any active license agreements you hold with Devolutions.

### Solution

To keep your Devolutions Account active, log in to your [Devolutions Portal](https://portal.devolutions.com/) within 30 days of receiving the notification email.

If you have forgotten your password, refer to the ***Forgotten password*** section in [Create your Devolutions Account](https://docs.devolutions.net/portal/profile/create-devolutions-account/#forgotten-password).

{% hint style="danger" %}
For security reasons, we no longer process [email change requests](https://docs.devolutions.net/portal/profile/change-devolutions-account-email-address/) for the Devolutions Account.
{% endhint %}

For further assistance, please contact our customer service technicians at <service@devolutions.net>.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.devolutions.net/portal/profile/inactive-devolutions-account.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.