> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/portal/da/profile/inactive-devolutions-account.md).

# Inaktiv Devolutions Account

Få at vide, hvorfor en inaktiv Devolutions Account slettes efter tre år, og hvordan De genaktiverer den inden for meddelelsesvinduet på 30 dage.

For at overholde Devolutions' politik for dataopbevaring slettes enhver Devolutions Account, der har været inaktiv i tre år.

Der sendes en e-mailmeddelelse til den berørte e-mailkonto. Bemærk, at det også kan være et alias. Berørte brugere modtager en e-mailmeddelelse sendt til den tilknyttede e-mailadresse, som kan omfatte aliaser. Sletning af Devolutions Account påvirker ikke aktive licensaftaler, De har med Devolutions.

### Løsning

For at holde Deres Devolutions Account aktiv skal De logge på Deres [Devolutions Portal](https://portal.devolutions.com/) inden for 30 dage efter at have modtaget e-mailmeddelelsen.

Hvis De har glemt Deres adgangskode, skal De se sektionen ***Glemt adgangskode*** i [Opret Deres Devolutions Account](/portal/da/profile/create-your-devolutions-account.md#forgotten-password).

{% hint style="danger" %}
Af sikkerhedsmæssige årsager behandler vi ikke længere [anmodninger om ændring af e-mail](/portal/da/profile/change-your-devolutions-account-email-address.md) for Devolutions Account.
{% endhint %}

Hvis De har brug for yderligere hjælp, kan De kontakte vores kundeserviceteknikere på <service@devolutions.net>.


---

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