Troubleshooting Devolutions Password Manager browser extension disconnects

If the Devolutions Password Manager browser extension unexpectedly signs you out of Devolutions Cloud or Devolutions Server, this article explains what the disconnect banner means and what to check.

Some disconnect messages were introduced in version 2026.2.3.5. Older versions do not display the same messages.

Look for the disconnect banner:

Compare the reason shown in the banner with the table below, then select the corresponding reason to go directly to its explanation and recommended troubleshooting steps.

Devolutions Cloud

Banner message	Cause
Disconnected - Session expired	Refresh token expired
Disconnected - Force prompt login	Force prompt login
Your SSO provider signed you out. Please reconnect to continue.	Single sign-on (SSO) disconnect
You have been disconnected due to inactivity.	Inactivity timeout
Disconnected - The user is disabled	Account disabled or expired
Disconnected - Unable to refresh the current token or obtain a new one.	Invalid token after token refresh
Disconnected - Unable to refresh the current token or obtain a new one. Show details	Error during token refresh

Devolutions Server

Banner message	Cause
You have been disconnected due to a server configuration or administrator action, please contact your administrator for more details. Show details	Multiple causes possible
Your SSO provider signed you out. Please reconnect to continue.	Single sign-on (SSO) disconnect
You have been disconnected due to inactivity.	Inactivity timeout
Disconnected - Force prompt login	Disconnect on close
Disconnected - Unable to refresh the current token or obtain a new one.	Invalid token after token refresh
Disconnected - Unable to refresh the current token or obtain a new one. Show details	Error during token refresh

Ambiguous disconnect causes

These disconnects do not have a fixed error code or description, so the displayed message may not accurately identify the underlying cause.

To debug this category of disconnect, click Show details and compare the error and error description with the entries below.

Error	Error description	Cause
login_required	The specified refresh token is no longer valid	Refresh token expired
login_required	Token is invalid	IP address changed
invalid_grant	The authorization associated with the refresh token is no longer valid.	Session revoked by an administrator

Extension-specific disconnect causes

Invalid token after token refresh

This happens when the token refresh succeeds, but the next call returns a 401 error saying that the new token is invalid. To avoid an infinite loop, the browser extension disconnects.

Error during token refresh

This happens when a non-success status is returned during a token refresh. The exact non-success status appears as an error under Show details.