> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/password-manager/knowledge-base/browser-extension-knowledge-base/devolutions-password-manager-browser-extension-troubleshooting-connection-logs.md).

# Devolutions Password Manager browser extension troubleshooting connection logs

When an issue occurs with the Devolutions Password Manager browser extension, the support personnel may ask you to provide them logs to provide more information to our engineering department. Please follow these steps according to your browser.

### Brave

1. In your browser, ***right-click on the Devolutions Password Manager browser extension icon.***
2. Click on ***Manage Extension***.
3. Toggle on the ***Developer mode***.
4. In the same window, under ***Inspect views***, click on the ***service worker*** link. This will open the browser ***DevTools*** window.
5. Open the Devolutions Password Manager browser extension pop-up menu, and click on the ***Refresh*** button.

   <figure><img src="https://cdnweb.devolutions.net/docs/WBEX6001_2024_2.png" alt=""><figcaption></figcaption></figure>
6. Go back to the ***DevTools*** window, and click on ***Network***.

   <figure><img src="https://cdnweb.devolutions.net/docs/WBEX6014_2024_2.png" alt=""><figcaption></figcaption></figure>
7. In the ***Network*** tab, one of the items in the list should be in red, this is the event where Remote Desktop Manager failed to retrieve the credentials. Click on it.
8. Take a screenshot of the full message displayed and send it to <service@devolutions.net>.

### Chrome

1. In your browser, ***right-click on the Devolutions Password Manager browser extension icon.***
2. Click on ***Manage Extension***.
3. Toggle on the ***Developer mode***.

   <figure><img src="https://cdnweb.devolutions.net/docs/docs_en_kb_KB4786.png" alt=""><figcaption></figcaption></figure>
4. In the same window, under ***Inspect views***, click on the ***service worker*** link. This will open the browser ***DevTools*** window.
5. Open the Devolutions Password Manager browser extension pop-up menu, and click on the ***Refresh*** button.

   <figure><img src="https://cdnweb.devolutions.net/docs/WBEX6001_2024_2.png" alt=""><figcaption></figcaption></figure>
6. Go back to the ***DevTools*** window, and click on ***Network***.

   <figure><img src="https://cdnweb.devolutions.net/docs/WBEX6002_2024_2.png" alt=""><figcaption></figcaption></figure>
7. In the ***Network*** tab, one of the items in the list should be in red, this is the event where Remote Desktop Manager failed to retrieve the credentials. Click on it.
8. Take a screenshot of the full message displayed and send it to <service@devolutions.net>.

### Edge

1. In your browser, ***right-click on the Devolutions Password Manager browser extension icon.***
2. Click on ***Manage Extension***.
3. Toggle on the ***Developer mode***.
4. In the same window, under ***Inspect views***, click on the ***background/background.html*** link. This will open the browser ***DevTools*** window.
5. Open the Devolutions Password Manager browser extension pop-up menu, click on the ***Refresh*** button.

   <figure><img src="https://cdnweb.devolutions.net/docs/WBEX6001_2024_2.png" alt=""><figcaption></figcaption></figure>
6. Go back to the ***DevTools*** window, and click on ***Network***.

   <figure><img src="https://cdnweb.devolutions.net/docs/WBEX6002_2024_2.png" alt=""><figcaption></figcaption></figure>
7. In the ***Network*** tab, one of the items in the list should be in red, this is the event where Remote Desktop Manager failed to retrieve the credentials. Click on it.
8. Take a screenshot of the full message displayed and send it to <service@devolutions.net>.

### Firefox

1. Enter ***about:debugging#/runtime/this-firefox*** in the URL bar.
2. Next to the Devolutions Password Manager browser extension, click ***Inspect***. This will open the browser ***DevTools*** window.
3. In the ***DevTools*** window click on ***Network***.
4. In the ***Network*** tab, one of the items in the list should be in red, this is the event where Remote Desktop Manager failed to retrieve the credentials. Click on it.
5. Take a screenshot of the full message displayed and send it to <service@devolutions.net>.

### Opera

1. In your browser, ***right-click on the Devolutions Password Manager browser extension icon.***
2. Click on ***Manage Extension***.
3. Toggle on the ***Developer mode***.

   <figure><img src="https://cdnweb.devolutions.net/docs/WBEX6009_2024_2.png" alt=""><figcaption></figcaption></figure>
4. In the same window, under ***Inspect views***, click on the ***service worker*** link. This will open the browser ***DevTools*** window.
5. Open the Devolutions Password Manager browser extension pop-up menu, and click on the ***Refresh*** button.

   <figure><img src="https://cdnweb.devolutions.net/docs/WBEX6001_2024_2.png" alt=""><figcaption></figcaption></figure>
6. Go back to the ***DevTools*** window click on ***Network***.

   <figure><img src="https://cdnweb.devolutions.net/docs/WBEX6008_2024_2.png" alt=""><figcaption></figcaption></figure>
7. In the ***Network*** tab, one of the items in the list should be in red, this is the event where Remote Desktop Manager failed to retrieve the credentials. Click on it.
8. Take a screenshot of the full message displayed and send it to <service@devolutions.net>.


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