Lost the master key set on the Devolutions Password Manager desktop app

To perform a clean installation of Devolutions Password Manager or to reset the application in case the master key is lost, delete the local data file.

Windows

Solution

1. Close Devolutions Password Manager.
2. Find and delete the shared_preferences.json file (default path: %AppData%\net.devolutions\Devolutions Password Manager).
3. Launch Devolutions Password Manager.

macOS

Solution

1. Close Devolutions Password Manager.
2. Execute the following command in the Terminal: defaults delete net.devolutions.authenticator
3. Launch Devolutions Password Manager.

Linux

Solution

1. Close Devolutions Password Manager.
2. Find and delete the shared_preferences.json file (default path: /home/<user>/.local/share/Devolutions Password Manager/).
3. Launch Devolutions Password Manager.