> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/password-manager/it/knowledge-base/application-knowledge-base/lost-the-master-key-set-on-the-devolutions-password-manager-desktop-app.md).

# Chiave master impostata nell'app desktop Devolutions Password Manager smarrita

Recuperi Devolutions Password Manager dopo la perdita della chiave master eliminando il file locale shared\_preferences e riavviando l'app desktop.

Per eseguire un'installazione pulita di Devolutions Password Manager o per reimpostare l'applicazione in caso di perdita della chiave master, elimini il file di dati locale.

{% tabs %}
{% tab title="Windows" %}

### Soluzione

1. Chiuda Devolutions Password Manager.
2. Trovi ed elimini il file `shared_preferences.json` (percorso predefinito: `%AppData%\net.devolutions\Devolutions Password Manager`).
3. Avvii Devolutions Password Manager.
   {% endtab %}

{% tab title="macOS" %}

### Soluzione

1. Chiuda Devolutions Password Manager.
2. Esegua il seguente comando nel Terminale: `defaults delete net.devolutions.authenticator`
3. Avvii Devolutions Password Manager.
   {% endtab %}

{% tab title="Linux" %}

### Soluzione

1. Chiuda Devolutions Password Manager.
2. Trovi ed elimini il file `shared_preferences.json` (percorso predefinito: `/home/<user>/.local/share/Devolutions Password Manager/`).
3. Avvii Devolutions Password Manager.
   {% endtab %}
   {% endtabs %}


---

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