> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/password-manager/fr/knowledge-base/application-knowledge-base/lost-the-master-key-set-on-the-devolutions-password-manager-desktop-app.md).

# Perte de la clé maîtresse définie dans l'appli de bureau Devolutions Password Manager

Récupérer Devolutions Password Manager après avoir perdu la clé maîtresse en supprimant le fichier local shared\_preferences et en relançant l'appli de bureau.

Pour effectuer une installation propre de Devolutions Password Manager ou pour réinitialiser l'application en cas de perte de la clé maîtresse, supprimez le fichier de données local.

{% tabs %}
{% tab title="Windows" %}

### Solution

1. Fermez Devolutions Password Manager.
2. Trouvez et supprimez le fichier `shared_preferences.json` (chemin par défaut : `%AppData%\net.devolutions\Devolutions Password Manager`).
3. Lancez Devolutions Password Manager.
   {% endtab %}

{% tab title="macOS" %}

### Solution

1. Fermez Devolutions Password Manager.
2. Exécutez la commande suivante dans le Terminal : `defaults delete net.devolutions.authenticator`
3. Lancez Devolutions Password Manager.
   {% endtab %}

{% tab title="Linux" %}

### Solution

1. Fermez Devolutions Password Manager.
2. Trouvez et supprimez le fichier `shared_preferences.json` (chemin par défaut : `/home/<user>/.local/share/Devolutions Password Manager/`).
3. Lancez Devolutions Password Manager.
   {% endtab %}
   {% endtabs %}


---

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