> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/password-manager/de/knowledge-base/application-knowledge-base/lost-the-master-key-set-on-the-devolutions-password-manager-desktop-app.md).

# Verlust des in der Devolutions Password Manager Desktop-App festgelegten Master-Schlüssels

Um eine Neuinstallation von Devolutions Password Manager durchzuführen oder die Anwendung bei Verlust des Hauptschlüssels zurückzusetzen, löschen Sie die lokale Datendatei.

{% tabs %}
{% tab title="Windows" %}

### Lösung

1. Schließen Sie Devolutions Password Manager.
2. Suchen und löschen Sie die Datei `shared_preferences.json` (Standardpfad: `%AppData%\net.devolutions\Devolutions Password Manager`).
3. Starten Sie Devolutions Password Manager.
   {% endtab %}

{% tab title="macOS" %}

### Lösung

1. Schließen Sie Devolutions Password Manager.
2. Führen Sie den folgenden Befehl im Terminal aus: `defaults delete net.devolutions.authenticator`
3. Starten Sie Devolutions Password Manager.
   {% endtab %}

{% tab title="Linux" %}

### Lösung

1. Schließen Sie Devolutions Password Manager.
2. Suchen und löschen Sie die Datei `shared_preferences.json` (Standardpfad: `/home/<user>/.local/share/Devolutions Password Manager/`).
3. Starten Sie Devolutions Password Manager.
   {% endtab %}
   {% endtabs %}


---

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