> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/password-manager/da/knowledge-base/application-knowledge-base/lost-the-master-key-set-on-the-devolutions-password-manager-desktop-app.md).

# Mistet den hovednøgle, der er angivet i skrivebordsappen Devolutions Password Manager

Gendan Devolutions Password Manager efter tab af hovednøglen ved at slette den lokale shared\_preferences-fil og starte skrivebordsappen igen.

For at udføre en ren installation af Devolutions Password Manager eller nulstille programmet, hvis hovednøglen er mistet, skal De slette den lokale datafil.

{% tabs %}
{% tab title="Windows" %}

### Løsning

1. Luk Devolutions Password Manager.
2. Find og slet filen `shared_preferences.json` (standardsti: `%AppData%\net.devolutions\Devolutions Password Manager`).
3. Start Devolutions Password Manager.
   {% endtab %}

{% tab title="macOS" %}

### Løsning

1. Luk Devolutions Password Manager.
2. Udfør følgende kommando i Terminal: `defaults delete net.devolutions.authenticator`
3. Start Devolutions Password Manager.
   {% endtab %}

{% tab title="Linux" %}

### Løsning

1. Luk Devolutions Password Manager.
2. Find og slet filen `shared_preferences.json` (standardsti: `/home/<user>/.local/share/Devolutions Password Manager/`).
3. Start Devolutions Password Manager.
   {% endtab %}
   {% endtabs %}


---

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