Follow these steps to send sessions logs to our customer support team when encountering an issue with Remote Desktop Manager macOS.
-
In Remote Desktop Manager macOS go to the Help section and click Session logs.
-
Enable session logs.
-
Reproduce the issue and send the log file to our customer support team at service@devolutions.net for analysis.
This is useful in cases where Remote Desktop Manager macOS is crashing.
-
Force quit Remote Desktop Manager macOS.
-
Open Remote Desktop Manager macOS.
-
Click the arrow to open the dropdown and see more details on the crash.
-
Copy the error text and click on Do not send report.
-
Send the information to service@devolutions.net.
Go to Finder – Application – Utilities – Activity Monitor.
Select Remote Desktop Manager, click on the ellipsis button (...), and select Spindump (this may take a few minutes and the system might prompt for a password).
Click on the Save button.
Contact our customer support team at service@devolutions.net to obtain a secure upload link to send them the file.
Share your feedback