> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/gateway/knowledge-base/troubleshooting-articles/rdp-web-client-not-showing.md).

# RDP web client not showing

If you are unable to launch the RDP web client in the Devolutions Server web interface, check to see if you have the necessary requirements using the solutions below.

## Solutions

### Licenses

A package license that includes Devolutions Gateway must be assigned to the user. If you do not have this license, the ***Open in browser*** button, which allows you to open the RDP entry in a web client, will not appear.

![](https://cdnweb.devolutions.net/docs/DVLS6055_2025_3.png)

### Devolutions Gateway

Devolutions Gateway is required to open a RDP session in the web client of Devolutions Server. If you do have a Gateway installed, check its [configuration](https://docs.devolutions.net/gateway/getting-started/server/server-configuration/).

### *View password* permission

You need to have the ***View password*** permission to launch the RDP session.

To check if you have been granted this permission, select your entry in the Devolutions Server web interface, then click on the ***Permissions*** tab. If you see ***Allowed*** under ***View password*** permission, you have the proper permissions. If you see ***Disallowed***, you do not have this permission. If you think you should have it, contact your administrator.

![](https://cdnweb.devolutions.net/docs/DVLS6057_2025_3.png)


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