Devolutions Documentation

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Remote Desktop Manager

System requirements

The Devolutions platform

What is Remote Desktop Manager Agent?

Remote Desktop Manager Jump

Getting started

Checklist for individuals

Select a data source type – individuals

Checklist for small teams

Select a data source type – small teams

Checklist for enterprises

Select a data source type – enterprises

Set up a team folder for default settings

Managing credentials

Installation for all users

Ancillary files

Configuration file location

Custom installer service

Custom installer manager

Export custom installer configuration

RDI file generation options

Remote Desktop Services (Terminal Services)

Database upgrade

Documents & attachments

Import & export

Password management

Remote connection management

VPNs, tunnels, gateways, and proxies

Intermediate concepts

Batch operations

External password managers integration

Host linking and host management

Override settings

Password templates

Remote management

Advanced concepts

Checkouts and approvals

External PAM integrations

Logs, reports, and audits

Permissions/RBAC/Roles

Session recording

Macros/Scripts/Tools

Embedded sessions

Temporary access in Remote Desktop Manager

Approve temporary access to an entry in Remote Desktop Manager

Grant temporary access to an entry in Remote Desktop Manager

Request temporary access to an entry in Remote Desktop Manager

Vault access in Remote Desktop Manager

Request vault access in Remote Desktop Manager

Approve vault access in Remote Desktop Manager

Open with parameters

UI customization

Dashboard customization

User interface profiles

Vault content types

Navigation pane

Favorite entries

Navigation pane key mapping

Quick access toolbar

Data source types

Advanced data sources

Devolutions Hub Business

Microsoft Azure SQL

Configure a Microsoft Azure SQL data source

Enable Azure Active Directory authentication

Configure the Azure Active Directory administrator

Configure Active Directory Interactive (with MFA support) in Remote Desktop Manager

Configure an older Active Directory Interactive (with MFA Support) version with Remote Desktop Manager

Configure an Azure Active Directory user

Create an Azure Active Directory App registration

Microsoft SQL Server

Configure a Microsoft SQL Server data source

Encrypting connections to SQL Server

Devolutions Server

Cyberark (Preview)

Devolutions Hub Personal

Devolutions Online Drive

Create a data source

Import and export a data source

Lock a data source

Multi-factor authentication

Authenticator (TOTP)

Devolutions Server offline mode

Devolutions Hub Business offline mode

Devolutions Hub Personal offline mode

Microsoft Azure SQL offline mode

Offline read & write

Microsoft SQL Server offline mode

Ribbon / Menu bar

Clean up deleted history

Clean up entry history

Clean up activity logs

Deleted entries

Export all vaults

Import multiple vaults

Assign Licenses

Migrate custom images

Migrate data source

Pack data source (optimize)

Security providers

System permissions

System settings

Application specific

Version management

Type availability

Password management

Password policy

User management

Vault management

Default permissions

Batch grant access

Permission sets

Security settings

User groups management

User management

Integrated security

Default security for entries

Vaults overview

Checkout system

Create an entry

Dynamic credential linking

Edit (special actions)

Entry credentials options

Move to another group/folder

Play list actions

Play list management

Setting overrides

Shortcut entries

User Specific Settings

Override Credentials

Background services

Backup settings

Manage master key

Devolutions Account

Export HTML encrypted

Import computer wizard

Import contacts

Import generic CSV wizard

CSV import strategies and file format

JSON import strategies and file format

Import with network scan

RDM import strategies and file format

Import sessions

Lock application

My account settings

My personal credentials

User specific settings list

My data source information

Go offline/online

Export Settings

Import Settings

Remote Desktop Manager macOS keyboard type

Creating templates

Default credential settings

Default settings

Password templates

Application logs

Add log comment

Credential entry references report

Entry list report

Entry security analyzer

VPN references report

Certificate generator

Devolutions Localizer

Chocolatey Console

Local RDP/RemoteApp Manager

Remote Desktop Manager Agent

Terminal playback (Ansi)

Password generator

PowerShell (RDM CmdLet)

Script dashboard

SSH Key Manager (local)

SSH key generator

Credential list

Opened sessions

Advanced search

Documentation search

Multi vault search

Secure messages

User groups based access control

Legacy information

Small to medium enterprise

Advanced security

Simplified Security

Devolutions PAM

Devolutions PowerShell

Devolutions Send

Devolutions Workspace

General knowledge

Securely send a file to our team

Ticketing system

Clear a browser's local storage

Devolutions login page does not open in the browser

Devolutions Send Standalone

Install root certificates

Life cycle policies

Remote Desktop Manager life cycle policies

Remote Desktop Manager Android life cycle policy

Remote Desktop Manager iOS life cycle policy

Remote Desktop Manager Linux life cycle policy

Remote Desktop Manager macOS life cycle policy

Remote Desktop Manager Windows life cycle policy

Devolutions Workspace life cycle policies

Workspace Android app life cycle policy

Workspace iOS app life cycle policy

Workspace macOS app life cycle policy

Workspace Windows app life cycle policy

Login failed for UserX with SQL

Online backup and Online Drive sections removed from Devolutions Portal

Generate a self-signed server and client certificates with OpenSSL

Security advisories

Vault privacy for administrators and users

What is SHA-256?

How-to articles

Add a template as a custom Tool

Add web links in macros & script & tools sessions

Allow access to your PC from outside your PC's network

Allow open multiple connections

Application passwords setup

Automatically fill in credentials in a Windows UAC prompt

Automating Remote Microsoft Management Console (MMC)

Azure pre-authentication to a Devolutions Server data source in Remote Desktop Manager

Batch edit in Remote Desktop Manager

BeyondTrust configuration

Broadcast actions in SSH sessions

Cache sharing between multiple Edge sessions

Capture network traffic with WireShark in Remote Desktop Manager

Certificate security provider in a published app environment

Change sorting priority

Change SSH color and font

Clear web browser cache

Command line arguments

Configure a 1Password entry in Remote Desktop Manager

Configure 1Password with integrated mode

Configure a VMware synchronizer entry in Remote Desktop Manager

Configure an Active directory synchronizer entry in Remote Desktop Manager

Configure an Azure Bastion entry in Remote Desktop Manager

Configure a Bitwarden entry in Remote Desktop Manager

Configure a Devolutions Server cross vault credential sharing entry

Configure a custom download path for Devolutions Updater

Configure Google Authenticator 2-factor authentication

Configure the KeePass plugin with Remote Desktop Manager

Configure LAPS with a custom credentials entry

Configure Devolutions Server PAM in Remote Desktop Manager

Configure a password depot entry in Remote Desktop Manager

Configure Password Manager Pro in Remote Desktop Manager

Configure Psono in Remote Desktop Manager

Configure a secure gateway

Configure SQL Server for protected Users with integrated security

Configure a VPN with an existing session

Configure a VPN for multiple sessions

Configure Workspace 2-factor authentication

Configure Yubikey 2-factor authentication

Convert a website (legacy) entry to a website entry

Convert an entry with template groups

Copy buttons for custom fields

Copy entries from your user vault to a vault

Create a list of credentials

Create log files with variables

Create a Microsoft L2TP VPN entry

Create popup messages for entries

Create saved searches with smart folders

Create a vault template

Creating shortcuts

Configure a credentials prompt on every connection to a Devolutions Hub Personal data source

CyberArk AAM test certificate authentication

CyberArk Dashboard configuration and use

CyberArk entry types

CyberArk PSM integration scenarios

Delinea Secret Server single sign-on

Deprecated cloud backup and migration to Hub Personal

Disable developer tools in embedded website sessions

Disable Remote Desktop Manager auto update

Display RDP on multiple monitors

Enable offline Mode in Devolutions Online Drive

Download the KeePass plugin

ECCN number for Remote Desktop Manager

Use multiple Edge website entries with different credentials in Remote Desktop Manager

Edit hosts file

Enable MFA for users

Enable debug WebView for embedded Safari in Remote Desktop Manager macOS

Enable offline Mode in a Devolutions Hub Personal data source

Enable Remote Desktop Manager to receive new update

Enable Smart Cards authentication

Enable SQL Azure with Azure Active Directory with MFA

Enable temporary access

Enterprise deployment of Remote Desktop Manager

Entry types events settings

Event auto typing macro

Execute a PowerShell prior to opening a connection

Export and import the configuration file

Export and import entries

Export and import favorites

Export and import user specific settings

Export and import vaults

Handling RDP connections

Implement the custom login mode

Import credential entries from a CSV file using templates

Import credentials from KeePass

Import a CSV file as a password list with hostnames

Install Remote Desktop Manager using Chocolatey

Deploy or update Remote Desktop Manager through GPO

Installing .NET runtime as a prerequisite for MDM silent installations

Installing Remote Desktop Manager Linux on an unsupported Distro

Integrate Devolutions Hub Business in Remote Desktop Manager

Send RDP logs to our support team from Remote Desktop Manager mobile

IT asset management in Remote Desktop Manager

Keep in memory My personal credentials

KeePass plugin installation on a RDS

Keeper credential entry settings

Keyboard shortcuts customization

Use Lansweeper in Remote Desktop Manager

Launch RemoteApp with Remote Desktop Manager

Migrate from Devolutions Online Drive to Devolutions Hub Personal

Disable legacy security in Remote Desktop Manager

Migrate from one type of database to another

Migrate from security groups (legacy) to user groups

Device management configuration from Remote Desktop Manager mobile

Multiple types of connections to a single computer

Ad-hoc launch with a template

Folders and dynamic variables

Host with templates

Open RD Gateway only when unable to ping host

OTP autofill with the Workspace browser extension

OTP usage with entries

Passcode prompt when opening an entry

Portable Remote Desktop Manager version

Bootstrap portable Remote Desktop Manager version

Compromised (pwned) password check

Enable and send session logs from Remote Desktop Manager macOS

Remote Desktop Manager typing macro to perform authentication

Establish a remote access to a Linux machine with Remote Desktop Manager

Register your integration module license

Register licenses in earlier versions

Reinstall Remote Desktop Manager

Remote Desktop services

Remote installation with PSExec

Remove a registered fingerprint

Rename Azure AD accounts domain

Ribbon default visibility

Run as another user

User specific settings RunAs

Running Remote Desktop Manager as another user

Running the Remote Desktop Manager synchronizer from a centralized server

Send a sanitized copy of your configuration file

Send SSH Shell logs and verbose

Send your database schema to Devolutions support

Session recording

Set a language for the tree view

Set up user vault credentials in Remote Desktop Manager

Set up an SSH tunnel

Set up the usage of the session credentials to launch a tool

SQL Server database migration best practices

SQL Server data source with integrated security

SQL Server maintenance plans

SSH configuration for Remote Desktop Manager's FIPS 140-2 compliance

Create and use SSH key dashboard entry

Subscribe to the announcements forums

Switch back to the old color scheme

Synchronize document entries for offline access

Background vault synchronization

Make selections in terminals or consoles through Remote Desktop Manager

TheGreenBow VPN configuration

Tunnel local webcam through RDP sessions

Turn off the built-in password manager in your browser

Upgrading from Remote Desktop Manager Free to Remote Desktop Manager team

Use custom installer in unattended setups

Use different versions of the same application

Use Mosh in Remote Desktop Manager through WSL

User specific settings encryption migration

Verbose logs level in SSH Shell

View multi-row for open session tabs

VPN with offline mode

Use custom Windows Terminal over Console host in PowerShell session entries

Troubleshooting articles

1Password – only latest entries are displayed

Lost the MFA set on the data source

MFA set and lost on Devolutions Account or (Devolutions Online Drive)

Lost the MFA set on the Remote Desktop Manager application

Lost the MFA set on Devolutions Server

Access violation exception error in RDP sessions

Access Remote Desktop Manager entry via any browser without Google Drive integration

Active Directory synchronizer error

Active Directory synchronizer permissions

AdalException error

Adding a new entry in the user vault on SQL Azure does not work

AggregateException - one or more errors occurred

Amazon S3 Explorer issues

Application requires Devolutions Server version greater or equal than...

ARD is unable to connect to the computer

ARD is unable to connect to a host

Azure SQL connection issues

Azure SQL error - connection failed due to mismatch of users during the authentication process

Azure SQL update with selection screen

BeyondTrust issues

Black screen with an ARD session

Blank page issues in a Citrix environment

Unable to close fullscreen RDP sessions

Unable to open Remote Desktop Manager

Unable to uninstall/update Remote Desktop Manager

Carbon Black user32.dll error

Certificate security provider configuration errors

Chrome is unable to launch in embedded mode

Cisco AnyConnect connection issues

Cisco AnyConnect

Cisco ASDM unable to launch after updating ASDM

Citrix environment Windows crash

Citrix infrastructure with black border in Remote Desktop Manager

Clipboard diagnostic

Configure a Microsoft VPN with a preshared key

Connection issues with SQL data sources

Connections are missing

Cyberark data source issues

Data source initial troubleshooting

Database upgrade

Devolutions Account - inactive account

Disable UDP usage in Remote Desktop Manager

Disappearing Navigation pane

Display issue in the dashboard

Documentation tab is empty

Embedded credentials not working in Chromium-based browsers

Remote Desktop Manager cannot configure integrated security with Kerberos authentication

ERRCONNECT_TLS_FAILED (0x00000008)

Error code FAIL (-1) non specific error

Focus issue with Windows 7 and 2012

Force quit the Remote Desktop Manager application

FortiClient VPN

FIPS (encryption)

Devolutions Gateway ID (Default) not found error

High DPI issues

HTTP Status Code Unauthorized error message when connecting to Devolutions Server from Remote Desktop Manager

Creating a hung Remote Desktop Manager dump file

Security disclaimer for sending a dump file

Install-Package - the following commands are already available on this system

Integrated security issues with SQL Server

Invalid certificate error when updating Remote Desktop Manager

Invalid password entered

IOException - the process cannot access the file

Jump (Remote Desktop Manager Agent) troubleshooting guide

KeePass troubleshooting

Keeper Enterprise unexpected error

Kernelbase.dll crash error

Key agent is unable to start

Key not present in the dictionary

LastPass two-factor authentication

Links not loading in embedded mode

Lost Remote Desktop Manager configuration

Microsoft Edge WebView2 Runtime installation troubleshooting

Microsoft .NET runtime update causes Remote Desktop Manager to crash

Microsoft RDP automatic logon issues

Microsoft RDP is unable to store passwords on the local computer

Microsoft RDP display issues

Microsoft RDP errors

Microsoft RDP RD Gateway credentials prompt

Microsoft RDP licensing protocol error

Microsoft RDP logging off hangs Remote Desktop Manager Windows

Microsoft RDP logoff issues

Microsoft RDP memory and performance issues

Microsoft RDP missing mapped drives

Microsoft RDP printer redirection

Microsoft RDP protocol error

Microsoft RDP RD Gateway credentials fail

Microsoft RDP reconnect issues

Microsoft RDP sessions work using mstsc.exe but not in Remote Desktop Manager

Missing Navigation pane

Missing opened VPN from list

Missing sessions from the Navigation pane

Net corrupted system file

Net Runtime optimization service issues

Network devices

InvalidOperationException - no space available to display the lines

Non-admin users are unable to view passwords

Offline mode troubleshooting

OpenVPN enter wrong credentials

OpenVPN loses connection at launch

Password Manager Pro

Performance data sources

Performance diagnostic

Permission issues

Proxy authentication required error

Putty embedded mode

Cannot copy files/images in an RDP session in Remote Desktop Manager macOS

Remote Desktop Manager does not start

RDP issues after updating to Remote Desktop Manager version 2023

RDP NLA with Azure AD (PKU2U issue)

RDP session troubleshooting

RDP username of Azure AD client automatically changes on Windows 11

Record asks for FFmpeg installation path

Red X in the Navigation pane or credential List

RPC troubleshooting

Run Remote Desktop Manager under application verifier

SAML troubleshooting for CyberArk dashboard

Secret Server script

Separate credentials from sessions

Session focus issues

Slow dashboard after application update

Slowdowns or connection timeout message when connecting to a Devolutions Server data source

Sonicwall Global VPN client

SQL Azure one or more errors occurred

SQL Azure troubleshooting

SQL Server connection timeout

SQL Server connectivity troubleshooting

SQL Server performance troubleshooting

SqlException - column, parameter, or variable

SSH application keypad not working

SSH Shell entry failed to connect

SSH Shell supported ECDSA keys

Startup performance

Status bar in WebViews stays in focus

Switch between SQL Azure data sources with MFA

TaskCanceledException - a task was canceled

Third-party clipboard issue

Tree view discriepancies

Troubleshooting

Type clipboard message error

Unable to connect to the data source

Unable to connect with your Devolutions Account

Unable to delete from the favorites menu

Unable to delete the license

Unable to export a data source

Unable to export entries

Unable to retrieve encryption information

Unable to uninstall Remote Desktop Manager

Unable to uninstall – missing MSI file

Unable to use the $PASSWORD$ variable

Unable to validate the license online

Updates remove the Remote Desktop Manager icon from the taskbar

User is unable to create templates

User connection mismatch

User interface error

Variable testing tip

Web browser Firefox executable path

Web browser Firefox

Web browser Google Chrome

Web browser Internet Explorer

WMI troubleshooting

Knowledge base articles

Access and manage variables

Limitations on account brokering for specific tools

Active Directory dashboard entry

All Files Access permission denied in Remote Desktop Manager Android

Allow range open

Configure Barracuda add-on

Restricting MS RDP access to Remote Desktop Manager only

Certificate validation

Clear cache of Dell iDrac entries in Remote Desktop Manager

Compare editions

Configure a Splashtop dashboard entry in Remote Desktop Manager

Configure a credential redirection entry in Remote Desktop Manager

Configure a firearm entry in Remote Desktop Manager

Configure an access code entry in Remote Desktop Manager

Configure a report entry in Remote Desktop Manager

Configure an SSH key entry

Configure a X.509 certificate credential entry type

Configure VMware's PowerCLI for use by Remote Desktop Manager

Connect with su-user in SSH sessions

Find by name (user vault) entry credentials option

CyberArk integration – acces denied for certain technologies

CyberArk integration – license requirements

CyberArk system safe filtering

Data sources best practices

Convert virtual folders in Remote Desktop Manager

Deprecated data sources

Deprecated entries

Download Microsoft Edge Chromium

Encrypting file system message

Favorite Duo push method

Going password-less with Remote Desktop Manager and CyberArk

Hide the legacy security removal warning box in Remote Desktop Manager

Import credentials

Inheritance in Remote Desktop Manager

List of Internet endpoints accessed by Remote Desktop Manager

IP address list entry

IT glue information

Automatically detect and bypass jump host for direct connections in local network

Load from system information

Locate the configuration file

Macros parameters

Manage custom variables

Memory usage – Windows

CyberArk MFA delimiter in Remote Desktop Manager

Microsoft Entra ID dashboard entry

Microsoft RDP API hooking

MSRDC support in Remote Desktop Manager

Notification badge (red dot) in the taskbar

Offboarding users

One Identity Safeguard entry

PAM partners integration

Password strength rating

Move permission

Protocol handler

Remote Desktop Manager Security Dashboard

RDP session entry

Add an RDP (session) entry

RDP sessions memory tuning

RDP entry advanced properties

RDP entry authentication properties

RDP entry display properties

RDP entry experience properties

RDP entry general properties

RDP entry local resources properties

RDP entry programs properties

RDP entry RD gateway properties

RDP clarification and information

RDP reconnect mode

Enable super pan in an RDP entry

Request One Identity Safeguard credentials in Remote Desktop Manager

Restore the RDP file association with mstsc.exe

Security providers – Argon2 parameters

Security providers best practices

Send application logs

Send an error report

Send information to SSH sessions using a typing macro in Remote Desktop Manager

Sending Windows credentials to TeamViewer

Session disconnect randomizes the focus on tabs

SFTP vs. SCP entries

Software license agreement

SQL Server always on availability groups

SSH terminal entry options

Syntax highlighting

System Information report WMI commands

Templates default path

Ticketing service

Understand Remote Desktop Manager licensing

Unsafe Google Chrome integration in Remote Desktop Manager Windows

Use multiple versions of a third-party application

Version schema compatibility for Remote Desktop Manager and Devolutions Server

Website authentication with Remote Desktop Manager Windows

Windows Credential Manager

Support and resources

Devolutions Academy

Devolutions Force

Devolutions Forum

Keyboard shortcuts

Technical support

YouTube channel

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