Unable to export entries

Unable to export entries in Remote Desktop Manager with administrator rights or receiving error message stating: No entry to export.

Solution

Validate all the following settings and policies for the export to work.

1. Validate that these policies are unchecked in Help - Diagnostic - Policy If they are checked, see Apply policies to manage them.

• Disable the reveal password feature
• Remove possibility to see passwords entirely

2. Validate that Allow reveal password for administrator and authorized users is check in Administration - System Settings - Password Policy - Advanced.

   

3. In File – Data sources select the data source and click Edit Data Source.

4. Validate that Disable reveal password is unchecked in the Advanced tab (not all data sources have this option).