Lost the MFA set on the workspace

The user lost their phone that contains the MFA for their workspace. Note that the solution below will not work for SQL workspaces and lost master passwords on local workspaces.

Please refer to Lost the MFA set on Devolutions Server if you are a Devolutions Server user who lost their MFA.

1. Close Remote Desktop Manager.

2. Find these two files and delete them:

   • RemoteDesktopManager.stv

   • RemoteDesktopManager.enc

     If the application was installed by default, you can locate the file:

     • For the Team Edition: %localappdata%\Devolutions\RemoteDesktopManager

     • For the Free Edition: %localappdata%\Devolutions\RemoteDesktopManage

3. Launch Remote Desktop Manager.

The user lost their phone that contains the MFA for their workspace. Note that the solution below will not work for SQL workspaces and lost master passwords on local workspaces.

Please refer to Lost the MFA set on Devolutions Server if you are a Devolutions Server user who lost their MFA.

1. Close Remote Desktop Manager macOS.

2. Find these two files and delete them:

• RemoteDesktopManager.stv

• RemoteDesktopManager.enc

3. Find these two files and delete them:Launch Remote Desktop Manager macOS.