The WebView2 Runtime is used to display embedded web content within Remote Desktop Manager. Therefore, to ensure all features in Remote Desktop Manager work properly, you must install the Microsoft Edge WebView2 Runtime. Without it, several features will not function, including:
Change history view
Compare and help prompts
Dashboards
Handbook and documentation
Onboarding
Reports
SAML authentication in CyberArk
Web browsers
Visit the Microsoft Edge WebView2 to download the WebView2 Runtime using their Evergreen Bootstrapper installer. Once the installation completes, restart Remote Desktop Manager so it recognizes the runtime.
If the installation fails because the runtime is already present but not working correctly, there may be a conflicting registry entry. Follow the troubleshooting instructions in Microsoft Edge WebView2 Runtime installation troubleshooting.
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