Send logs from Remote Desktop Manager macOS

Follow these steps to send sessions logs to our customer support team when encountering an issue with Remote Desktop Manager macOS.

1. In Remote Desktop Manager macOS go to the Help section and click Session logs.

   

2. Enable session logs.

   

3. Reproduce the issue and send the log file to our customer support team at service@devolutions.net for analysis.

This is useful in cases where Remote Desktop Manager macOS is crashing.

1. Force quit Remote Desktop Manager macOS.

2. Open Remote Desktop Manager macOS.

3. Click the arrow to open the dropdown and see more details on the crash.

4. Copy the error text and click on Do not send report.

   

5. Send the information to service@devolutions.net.

1. Go to Finder – Application – Utilities – Activity Monitor.

2. Select Remote Desktop Manager, click on the ellipsis button (...), and select Spindump (this may take a few minutes and the system might prompt for a password).

3. Click on the Save button.

4. Send the saved text file to a technician using the ShareFile link provided by Customer support.