Troubleshooting Devolutions Gateway

This topic covers tips about troubleshooting Devolutions Gateway across multiple products.

Verify a gateway's health

It is possible to check if a particular gateway is alive and healthy.

1. Open a web browser.
2. In the address bar type https://<gateway.url>:<external port>/jet/health.

   Depending on the setup, it could also be `http`.

3. Press Enter.
   

   

Devolutions Gateway Logs and Diagnostics

If you are having trouble with a gateway, these solutions can make it easier to find more apparent errors.

1. In the Devolutions Server web UI, go to Administration – Devolutions Gateway.
2. Click More on the desired gateway.
   

   

3. Choose between Logs or Diagnostics.

Devolutions Gateway Logs

1. Click on Logs.
   

   

2. Observe the logs.
   

   

Devolutions Gateway Diagnostics

1. Click on Diagnostics.
   

   

2. Observe the statuses.