> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/cloud/knowledge-base/troubleshooting-articles/unable-to-access-devolutions-cloud-when-the-encryption-service-is-enabled.md).

# Unable to access Devolutions Cloud when the encryption service is enabled

A 500 Error may occur when accessing the Devolutions Cloud web interface in environments where the encryption service has been configured and enabled. This issue is linked to a known bug introduced in a recent update, specifically affecting deployments using the encryption service.

### Regaining access to Devolutions Cloud

To restore access to Devolutions Cloud, disable the encryption service through the Microsoft Azure Portal:

1. In the Microsoft Azure Portal, navigate to the ***Resource groups*** service.
2. Find the resource group that contains the encryption service.
3. Click on the encryption service linked to the Devolutions Cloud instance.
4. Click ***Stop*** to deactivate it.

Once stopped, access to Devolutions Cloud should be restored. If you still cannot access it, contact our customer support team at <service@devolutions.net>.

### Cleaning up the Azure environment

To keep the Azure environment clean and avoid further issues, update the Redirect URI configuration:

1. In the Microsoft Azure Portal, navigate to the ***App registrations*** service.
2. Find the application containing your encryption service.
3. In the main menu, under ***Manage***, click ***Authentication***.
4. In the ***Redirect URIs*** section, remove any encryption service entries and keep only the original URI:

   ```
   https://login.devolutions.com/op/login/callback
   ```
5. Save the changes.


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