Access denied errors

In Devolutions Cloud, many situations can trigger an Access denied error. Here are the most common messages and their solutions.

For all other types of Devolutions Cloud errors, consult the Errors list article.

Activate your multifactor authentication on your account.

Description

The multifactor authentication login was enforced on the Devolutions Cloud.

Solution

All users that connect to this Devolutions Cloud need to have a multifactor authentication configured on their Devolutions Account. Please follow the displayed instructions.

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Enter your emergency reset code.

Description

This user did a Forgot password on their Devolutions Account for their Devolutions Cloud.

Solution

Enter your Emergency reset code. The recovery key was provided at the first login after the initial creation of the Devolutions Cloud. It is a mandatory step in the creation process.

You can search for a PDF file titled "Devolutions Cloud recovery key". The recovery key can be reset and downloaded again by going to Administration – Generate recovery key in Devolutions Cloud.

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Please contact your administrator to be allowed to use the Devolutions Password Manager browser extension.

Description

This user is not allowed to access this Devolutions Cloud via the Devolutions Password Manager browser extension companion tool.

Solution

The user needs to contact their Devolutions Cloud administrator or any user that has the permission to manage users to enable their access.

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Please contact your administrator to enable your account.

Description

This user was disabled in Devolutions Cloud.

Solution

The user needs to contact their Devolutions Cloud administrator or any user that has the permission to manage users to enable their access.

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Please contact your administrator to request an invitation.

Description

This user account does not exist in the Devolutions Cloud.

Solution

An administrator or any user that has the permission to manage users needs to invite the user with their Devolutions Account in this Devolutions Cloud.

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Please contact your administrator to request an invitation OR Enter your emergency reset code.

Description

This user did a Forgot password on their Devolutions Account and is the owner of the Devolutions Cloud.

Solution

Is there another administrator or any user that has the permission to manage users?

• Yes: Ask the other administrator or user with enough rights to re-invite the owner.
• No: The owner will need to enter their Emergency reset code.

The recovery key was provided at the first login after the initial creation of the Devolutions Cloud. It is a mandatory step in the creation process.

You can search for a PDF file titled "Devolutions Cloud Recovery kit urlxxxx.devolutions.app". If you are a Devolutions Cloud owner and cannot locate your recovery key PDF file and do not have another administrator or any user that has the permission to manage users, please contact our customer support team by email.

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We detected a forgot password. In order to regain access to this Devolutions Cloud instance, please contact your administrator to request a new invitation.

Description

This user did a Forgot password on their Devolutions Account and is not the owner. This action cuts the link with the Devolutions Cloud.

Note: If the Devolutions Account has more than one Devolutions Cloud instance, it will cut the link to all of them.

Solution

An administrator or any user that has the permission to manage users needs to re-invite this user. This invitation will establish the link with the Devolutions Cloud.

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We detected a forgot password or a lost your phone (unpaired). In order to regain access to this Devolutions Cloud instance, please contact your administrator to request a new invitation.

Description

This user's phone pairing is broken for the private key push notification storage method.

Solution

1. Go to Private Key Storage Methods in your Devolutions Portal.
2. Delete the push entry related to the account on your phone.
3. Remove the QR code or Password linked to the account, if any.
4. Click on the Forgot your phone button in the Store on a mobile device method.
5. Follow the push notification configuration process.
6. Ask an administrator or any user that has the permission to manage users for a new invitation to the Devolutions Cloud.

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Devolutions Password Manager is disabled for this user on this Devolutions Cloud instance.

Description

This user is not allowed to access this Devolutions Cloud via Devolutions Password Manager.

Solution

The user needs to contact their Devolutions Cloud administrator or any user that has the permission to manage users to enable their access.

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Your IP address is not allowed.

Description

The IP address of this user is not in the IP Allowlist.

Solution

The user needs to contact their Devolutions Cloud administrator.

See also

• Devolutions Academy – Configure MFA in Devolutions Cloud