The recovery key contains a key that will be required in case the Devolutions Account password is lost or reset.
If the password is forgotten, the recovery key is the only means to recover access to Devolutions Cloud.
The key restores the link between your Devolutions Account and your Devolutions Cloud.
A temporary recovery key is sent automatically in a welcome email when a Devolutions Cloud or Devolutions Cloud Free account is created. After 30 days, you will be prompted to regenerate and re-download your recovery key. This new recovery key will not expire.
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Go to your Devolutions Account.
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Enter your username and click Continue.
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Click Forgot password to receive an access code via email.
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Enter the access code received by email and click Next.
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The Retrieve recovery key window opens. Check I understand that without my recovery key, I will no longer be able to access Devolutions Cloud and/or Devolutions Cloud Free using this key.
Make sure to have the recovery key at hand before continuing.
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Click Generate a new encryption key.
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Select I understand and accept the risks and click Next.
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Type the new password and click Update my password.
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Go to the Devolutions Cloud.
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The emergency reset code page opens.
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Enter the emergency reset code version.
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Click on the lock to access the Devolutions Cloud.
Recovery keys can be reset and downloaded again by going to Administration – Generate recovery key in the Devolutions Cloud.
Devolutions does not retain encryption keys; therefore, it is imperative to maintain a secure and reliable method for regaining access in the event of an emergency. After six months, Devolutions Cloud prompts owners to validate their recovery key. This step confirms that the recovery key is valid and accessible. If needed, a new recovery key can be generated.
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