> For the complete documentation index, see [llms.txt](https://docs.devolutions.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.devolutions.net/cloud/da/knowledge-base/troubleshooting-articles/login-failure-due-to-clock-skew-issue.md).

# Logonfejl på grund af tidsforskel

Ret logonfejl i Devolutions Cloud, der skyldes tidsforskel, ved at synkronisere enhedens systemtid med en NTP-tidsserver.

Hvis De har problemer med at logge på Devolutions Cloud, kan problemet skyldes, at enhedens systemtid ikke er synkroniseret. Det kaldes tidsforskel og kan påvirke godkendelsesprocesser.

#### Løsning

1. Indstil enhedens ur præcist. Det anbefales at synkronisere det med en internettidsserver som NTP (Network Time Protocol).
2. Når uret er justeret, skal De genstarte browseren eller programmet og prøve at logge på igen.

Hvis problemerne fortsætter, skal De kontakte supportteamet for at få hjælp på <service@devolutions.net>.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.devolutions.net/cloud/da/knowledge-base/troubleshooting-articles/login-failure-due-to-clock-skew-issue.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.